Let’s get the list working.

01 · Selection

The page cannot be selected

Use a regular webpage with a DOM-backed list, table, or simple sibling card grid. Chrome settings, Chrome Web Store pages, PDFs, canvas content, shadow DOM, cross-origin frames, virtualized feeds, and irregular nested layouts are unsupported.

• Refresh the page after navigation or a large page update.
• Choose a visible item near the middle of the collection.
• Confirm the highlighted boundary contains only the list you intended.

02 · Results

Expected items are missing

Click Undo immediately. Open View selected items and inspect the extracted text. Missing or ambiguous numeric values should remain unsure, but literal and AI filters can exclude an item that does not match the available text.

Sorting changes the extension results list only. It does not reorder the source webpage.

03 · AI filters

AI filtering does not start

AI requires a verified email account, remaining checks, and the Allow AI filters consent checkbox. One check evaluates one eligible item against one description. The 500-check signup allowance does not reset.

Word and number filters remain available without an account and do not consume AI checks.

04 · Account

Sign-in or email problems

Check spam and allow time for the verification code. Use Send a new code after its cooldown. If a sign-in window was opened outside the extension, return to ListRefine and begin again.

ListRefine support will never ask for your password or verification code.

05 · Privacy controls

Clear stored extension data

Open ListRefine Settings, expand Privacy & supported pages, and choose Clear local extension data. This signs out and removes locally stored consent and settings.

It does not create a new AI allowance or automatically delete the server account. For account deletion, email support from the account address.

Still stuck?

Send a useful support report

Include your Chrome version, the page type, the step that failed, and the exact error text. If the example is public and contains no personal data, include the URL.